Help Center
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About MOSQ
What is MOSQ?
MOSQ is a high-perfumery house inspired by evocative places and the atmospheres they create. Each fragrance interprets a specific setting through light, climate, materials and mood, translated into scent with a refined and artistic approach.
Are MOSQ fragrances unisex?
Yes. All MOSQ creations are designed to be worn by anyone, regardless of gender. The focus is on atmosphere, not classification.
What does “Fragments of Somewhere” mean?
It refers to the idea that each fragrance captures a fragment of a real place — its textures, air, emotion and environment — distilled into a sensory experience.
What type of perfumery do you focus on?
MOSQ works in niche, artistic perfumery. Concept, craftsmanship and narrative guide the creation of each scent, rather than trends or mass-market demands.
Technical & Safety
What concentration are MOSQ perfumes?
They are Parfums, offering depth and lasting presence without heaviness.
Do you list allergens?
Yes. All allergens required by cosmetic regulations are listed on each product page.
Is batch variation normal?
Slight variations can occur due to natural materials, but formulas remain consistent and variations stay within professional standards.
Are MOSQ fragrances IFRA compliant?
Yes. All formulas follow IFRA and EU cosmetic safety standards.
Can I be allergic even if the fragrance is compliant?
Yes. Sensitivities vary from person to person. If irritation occurs, discontinue use and consult a professional.
Shipping & Payments
How long will my order take to arrive?
Delivery times depend on your location and chosen shipping method. Estimated times appear at checkout before payment.
How much is shipping?
Shipping cost is calculated at checkout based on destination and order size.
My order hasn’t arrived — what should I do?
If the delivery is delayed or tracking seems stuck, contact us with your order number and we will assist you.
Do you ship internationally?
Yes. You can enter your address at checkout to see availability and shipping options.
What payment methods do you accept?
Available payment options are displayed at checkout and may vary depending on your region.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted providers. Your full card details are never stored on our systems.
What is your return policy?
Due to the nature of perfume, returns are accepted only for unused and unopened items or in case of an error or damage in transit. Conditions may vary by region.
Can I return a fragrance I don’t like?
No returns are accepted once a bottle has been opened. This is why the 3 ml decants are offered, allowing you to test the fragrance first.
How do I return my items?
Contact us with your order number and reason for return. We will provide the steps based on your location and the condition of the product.
Exchange process
If you received the wrong item or your product arrived damaged, we can arrange an exchange. Contact us with photos and your order number.